Policies & Procedures

Policies & ProceduresDownload
Acceptable User PolicyDownload
Accessibility & EqualityDownload
Administration of MedicinesDownload
Admissions Policy 24-25Download
Admissions Policy 25-26Download
Anti-BullyingDownload
Appeals Guidance 2025Download
Attendance PolicyDownload
BehaviourDownload
British Values StatementDownload
CCTVDownload
Charging & RemissionsDownload
Child Protection and SafeguardingDownload
ComplaintsDownload
Data Protection PolicyDownload
Health & Safety PolicyDownload
Help with Childcare Costs WebsiteDownload
Middlesbrough Family Information WebsiteDownload
Nursery New Starters NewsletterDownload
Online Safety PolicyDownload
Physical Intervention PolicyDownload
Pupil Premium Report 2023/2024Download
Pupil Premium Report 2024/2025Download
Relationship and Sex Education Policy (RSE)Download
Safeguarding - Keeping Children SafeDownload
Safeguarding FGM Reporting GuidanceDownload
School ReadinessDownload
SEN PolicyDownload
SEN ReportDownload
Staff Sick Absence PolicyDownload
Supervision PolicyDownload
Supporting Children at School with Medical Conditions PolicyDownload
Supporting Children with Health Needs who Cannot Attend School PolicyDownload
Suspension and Exclusion PolicyDownload
Virtual Communications and Remote Learning PolicyDownload
WhistleblowingDownload
Complaints

Whilst our complaints procedures are agreed at Trust level, and are consistent across all off our schools, the policy is rooted in school level contact and support at the earliest stages of a complaint or concern. The aim of this policy is to ensure that a concern or complaint by a parent/carer or member of the public is managed sympathetically, efficiently, at the appropriate level and resolved as soon as possible. Most concerns, where a parent/carer seeks intervention, reconsideration or some other action to be taken, can be resolved informally. As such, parents/carers should raise the concern initially with the Class Teacher or Headteacher in the first instance as a 'stage 1' complaint. Should the complaint not be resolved, then the complaint progresses to 'stage 2', with greater involvement of the Trust. The full complaints policy and processes can be found on our Trust policy page, here.