Policies & Procedures | Download |
Acceptable User Policy | Download |
Accessibility & Equality | Download |
Administration of Medicines | Download |
Admissions Policy 24-25 | Download |
Admissions Policy 25-26 | Download |
Anti-Bullying | Download |
Appeals Guidance 2025 | Download |
Attendance Policy | Download |
Behaviour | Download |
British Values Statement | Download |
CCTV | Download |
Charging & Remissions | Download |
Child Protection and Safeguarding | Download |
Complaints | Download |
Data Protection Policy | Download |
Health & Safety Policy | Download |
Help with Childcare Costs Website | Download |
Middlesbrough Family Information Website | Download |
Nursery New Starters Newsletter | Download |
Online Safety Policy | Download |
Physical Intervention Policy | Download |
Pupil Premium Report 2023/2024 | Download |
Pupil Premium Report 2024/2025 | Download |
Relationship and Sex Education Policy (RSE) | Download |
Safeguarding - Keeping Children Safe | Download |
Safeguarding FGM Reporting Guidance | Download |
School Readiness | Download |
SEN Policy | Download |
SEN Report | Download |
Staff Sick Absence Policy | Download |
Supervision Policy | Download |
Supporting Children at School with Medical Conditions Policy | Download |
Supporting Children with Health Needs who Cannot Attend School Policy | Download |
Suspension and Exclusion Policy | Download |
Virtual Communications and Remote Learning Policy | Download |
Whistleblowing | Download |
Complaints
Whilst our complaints procedures are agreed at Trust level, and are consistent across all off our schools, the policy is rooted in school level contact and support at the earliest stages of a complaint or concern. The aim of this policy is to ensure that a concern or complaint by a parent/carer or member of the public is managed sympathetically, efficiently, at the appropriate level and resolved as soon as possible. Most concerns, where a parent/carer seeks intervention, reconsideration or some other action to be taken, can be resolved informally. As such, parents/carers should raise the concern initially with the Class Teacher or Headteacher in the first instance as a 'stage 1' complaint. Should the complaint not be resolved, then the complaint progresses to 'stage 2', with greater involvement of the Trust. The full complaints policy and processes can be found on our Trust policy page, here.